Shipping, VAT, Import Duties & Returns Policy

Last updated: 31 August 2026

This policy explains how 4SRC Limited handles UK VAT, international export orders, delivery charges, customs duties, returns, cancellations, damaged goods and refunds.

Please read this policy carefully before placing an order. By placing an order with 4SRC Limited, you confirm that you have read and understood the information relevant to your purchase.

Nothing in this policy limits or excludes any statutory rights that cannot legally be limited or excluded.

1. About 4SRC Limited

Company name: 4SRC Limited

Company number: 10975823

VAT registration number: GB 290 3086 09

Registered in: England and Wales

Registered office and returns address:

4SRC Limited

9 Trinity Court

Birchwood

Warrington

WA3 6QT

United Kingdom

Website: www.4src.co.uk

Email: info@4src.co.uk

WhatsApp: +44 77177 98433

Office telephone: +44 (0)1925 850176

Please contact us before returning any goods. Goods returned without prior notice may be delayed in processing.

PRICES AND VAT

2. UK Orders and UK VAT

4SRC Limited is registered for UK VAT.

For orders delivered to a UK address, product prices and delivery charges will include UK VAT where required by law. The applicable VAT-inclusive total will be displayed according to the delivery destination selected by the customer.

Where a product or delivery charge is subject to the standard UK VAT rate, the VAT-inclusive price will reflect the applicable rate in force at the time of purchase.

A VAT invoice can be provided for eligible orders. Please contact us if you require a separate VAT invoice.

3. Royal Mail Postage and UK VAT

Royal Mail may supply certain postal services to 4SRC without charging VAT. However, this does not automatically make the delivery charge made by 4SRC to its customer VAT-free.

Under UK VAT rules, the delivery or postage charge made by a VAT-registered seller may be taxable even where the amount charged by Royal Mail is exempt from VAT or is exactly equal to the postage cost.

For example, where the underlying Royal Mail postage cost is £3.00, the customer-facing UK delivery charge may be £3.60 including 20% UK VAT.

In this example:

• Royal Mail postage cost: £3.00
• UK VAT collected for HMRC: £0.60
• Total paid by the customer: £3.60

The value printed on a Royal Mail postage label may therefore be different from the VAT-inclusive delivery charge paid at checkout. The additional VAT is collected and accounted for to HMRC; it is not an additional Royal Mail postage charge.

4. International Orders and UK VAT

Goods sent by 4SRC directly from Great Britain to a destination outside the United Kingdom may be supplied without UK VAT where the order qualifies as an export and 4SRC obtains and retains the evidence of export required by HMRC.

The destination selected during checkout may therefore affect the price displayed on the website.

An overseas billing address alone does not automatically qualify an order for export treatment. If goods are delivered to a UK address, collected in the UK or otherwise do not meet HMRC export conditions, UK VAT may still apply.

If valid export evidence cannot be obtained, or if the goods are not exported within the required period, 4SRC may be required to charge or account for UK VAT.

Customers must provide a complete and accurate delivery address when placing the order.

INTERNATIONAL TAXES AND CUSTOMS

5. Import VAT, Customs Duties and Clearance Charges

UK VAT and import VAT charged by another country are separate taxes.

Unless 4SRC expressly confirms in writing that an order includes duties and taxes, international orders are sent without payment of the destination country’s import charges.

The recipient is responsible for any charges imposed by the destination country, including:

• Import VAT
• Customs duties
• Tariffs
• Brokerage fees
• Courier administration charges
• Customs clearance fees
• Storage charges
• Local taxes or government charges
• Any other import-related costs

These charges are not included in the product price or shipping charge paid to 4SRC unless the order confirmation or invoice expressly states otherwise.

Customs authorities and courier companies calculate these charges independently. 4SRC cannot predict, control or guarantee the amount that may be charged.

Customers should check the import regulations and likely charges in their own country before ordering.

6. Customs Declarations

4SRC must complete customs and export documentation in accordance with applicable legal and carrier requirements.

We cannot guarantee that customs authorities will accept a particular tariff code, product description, country of origin, valuation or tax treatment.

The final decision regarding import classification, duty, tax and admissibility is made by the customs authority in the destination country.

Any request concerning customs documentation must be made before the order is dispatched. 4SRC cannot alter customs documents after the shipment has entered the carrier or customs network.

7. Refusal to Pay Import Charges

Refusing to pay import VAT, customs duties or courier charges does not automatically cancel the order or entitle the customer to an immediate full refund.

If an international shipment is refused, abandoned or returned because the recipient did not pay the required import charges, any refund will normally be considered only after the goods have been safely returned to and inspected by 4SRC.

Subject to applicable law, the following costs may be deducted from any refund:

• Original shipping cost
• Return shipping cost
• Customs duties or taxes charged to 4SRC
• Courier administration fees
• Storage or abandonment fees
• Costs incurred in recovering the shipment
• Any reduction in value caused by damage, handling or missing packaging

If the carrier or customs authority destroys, abandons or otherwise fails to return the goods, a refund may not be possible except where required by law.

SHIPPING AND DELIVERY

8. Shipping Charges

Shipping charges displayed at checkout are calculated automatically through our FedEx shipping integration, using information including the delivery address, packed weight and dimensions, product value, insurance requirements and any applicable remote-area or oversized-item surcharges.

For individual products, small items and standard-size parcels, the shipping charge shown at checkout will normally reflect the applicable delivery rate.

However, when an order contains multiple oversized products—such as bumpers, bonnets, side skirts, wings or other large carbon-fibre body panels—the automated system may calculate the shipping cost for each item separately. The system cannot always recognise when several compatible products can be safely packed together within the same carton. As a result, the automatically calculated shipping charge may occasionally be higher than necessary.

If you are purchasing several large products and believe that the shipping charge displayed at checkout is unusually high or unreasonable, please contact 4SRC before completing your order. Please provide:

• Your complete delivery address
• The products and quantities you intend to purchase
• Any relevant product links or screenshots

We will manually review the order, proposed packaging method, packed dimensions and available delivery services. Where it is safe and practical to do so, we may be able to combine compatible products into fewer cartons and provide a revised, more cost-effective shipping quotation.

A manual review does not guarantee that the shipping charge will be reduced. Certain products cannot be packed together safely, and additional charges may still apply for oversized freight, insurance, special packaging, remote-area delivery or other carrier requirements.

Large body panels and unusually sized orders may require an individual shipping quotation before the order can be accepted.

Any manual shipping quotation is based on the delivery information, packaging requirements and carrier rates available when the quotation is issued. Where the quotation includes an expiry date, payment must be received within that period to secure the quoted rate.

9. Processing, Production and Dispatch Times

In-Stock Products

More than 90% of the products sold by 4SRC are normally held in stock and available for prompt dispatch.

Orders for in-stock products that are received and fully paid before 1:00 p.m. UK time on a working day will normally be dispatched on the same working day.

Orders received after 1:00 p.m. will normally be dispatched on the next working day.

For dispatch purposes, working days are Monday to Friday, excluding UK bank holidays, public holidays and any other days on which FedEx or the selected courier service is not operating.

Same-day dispatch is subject to:

• Successful payment authorisation
• Stock availability at the time of processing
• Complete and accurate delivery information
• Completion of any required order or security checks
• The product not requiring additional preparation, modification or specialist packaging
• The order being ready before the applicable courier collection cut-off time

Made-to-Order and Custom Products

Although the majority of 4SRC products are held in stock, certain specialist, low-volume, customised or made-to-order products are produced only after an order has been placed.

Smaller made-to-order products may be completed within several weeks, depending on the specification and work required.

Larger bespoke carbon-fibre products, highly customised components and products requiring specialist manufacturing, finishing or preparation will commonly require approximately 10–12 weeks.

This estimated period can include manufacturing, finishing, preparation, inspection, quality control, specialist packaging and final dispatch to the customer.

Complex projects or highly customised orders may require three to four months or longer. A longer production schedule may also be agreed with customers purchasing parts for an ongoing vehicle build where delivery is not urgent.

Production times can be affected by:

• Product specification and complexity
• Manufacturing capacity and schedules
• Material and component availability
• Moulding, curing and finishing requirements
• Custom paintwork, drilling, cutting or modification
• Quality-control and inspection requirements
• Changes requested by the customer
• Specialist packaging and logistics requirements
• Events outside the reasonable control of 4SRC

Priority Production and Express Service

Where a made-to-order or customised product is required urgently, 4SRC may be able to offer a priority production and express service.

Depending on manufacturing capacity, product type and material availability, this can include:

• Priority allocation within the production schedule
• Expedited manufacturing or finishing
• Priority handling and preparation
• Expedited logistics arrangements
• The fastest suitable delivery service available for the completed product

In some cases, a made-to-order product that would normally require 10–12 weeks may be available within a substantially shorter period. However, availability must be assessed individually and cannot be assumed.

Priority production and express logistics are chargeable additional services. The price will depend on the product, required completion date, production arrangements, packaging requirements and delivery cost.

Customers requiring an urgent made-to-order product must contact 4SRC and obtain written confirmation of the available timescale and additional cost before placing the order.

For urgent enquiries:

WhatsApp: +44 77177 98433

WhatsApp enquiries are monitored during normal working hours and will normally receive a faster response.

Email: info@4src.co.uk

Email enquiries will normally receive a response within approximately 48–72 hours.

Unless a specific completion or dispatch date has been expressly confirmed by 4SRC in writing, all production and dispatch periods remain estimates.

10. Estimated Delivery Times

Delivery times begin from the date on which the order is dispatched, not from the date on which the order was placed.

UK Mainland

Orders delivered to UK mainland addresses are normally sent using a FedEx next-working-day delivery service.

This applies to most small parcels, standard products and many larger items, provided that the destination and package dimensions qualify for the service.

UK Highlands, Islands and Offshore Areas

Deliveries to the Scottish Highlands, UK islands, offshore destinations and other extended-delivery areas will normally take approximately two to three working days after dispatch.

The precise delivery period will depend on the postcode, ferry or regional transport arrangements and the service offered by FedEx for that destination.

Europe

FedEx deliveries to most European destinations will normally arrive within approximately one week after dispatch, and many deliveries may arrive within only a few working days.

European delivery times remain subject to customs processing, local import procedures and the operation of the destination country’s customs authority.

United States

FedEx deliveries to the United States will normally arrive within approximately one week after dispatch, subject to customs clearance, local delivery arrangements and any documentation requested by the relevant authorities.

Asia and Other International Destinations

Delivery times to Asia and other international destinations can vary depending on:

• Destination country
• FedEx flight and transport schedules
• Available delivery routes
• Local customs procedures
• Import documentation requirements
• Local delivery arrangements

Under normal conditions, most FedEx international deliveries are completed within approximately one to two weeks after dispatch.

Customs and Exceptional Delays

All international delivery times are estimates and cannot be guaranteed.

Customs authorities may request additional invoices, proof of value, product information, identification, import licences or other supporting documentation before releasing a shipment.

Customs delays can occasionally extend delivery by several weeks, particularly during:

• Changes to import regulations
• Changes to tariffs or customs procedures
• International trade disputes
• Increased border inspections
• Government restrictions
• Public holidays
• Transport disruption
• Periods of unusually high shipment volume

4SRC will provide reasonable shipping or commercial documentation when required, but cannot control how quickly a customs authority examines or releases a shipment.

Customers with an essential delivery deadline must contact 4SRC before ordering. A faster FedEx service, dedicated UK delivery or other special delivery arrangement may be available at an additional cost.

Unless a delivery date has been expressly confirmed by 4SRC in writing, all delivery periods remain estimates only.

11. Tracking Information

Once an order has been dispatched, the available tracking number will be added to the customer’s order through the 4SRC website.

The customer will normally receive an automated dispatch email containing:

• The tracking number
• The selected courier
• A link to the courier’s tracking service

Customers can use the tracking information to monitor the shipment, estimated delivery date, customs status and delivery progress directly through the FedEx or relevant courier website.

Tracking updates, estimated delivery dates and delivery instructions displayed by FedEx or another courier are provided by the carrier and may change while the shipment is in transit.

For international orders, the tracking page may show that a shipment is awaiting customs clearance or that additional information is required. Customers should respond promptly to any direct request from the courier or customs authority.

If tracking has not updated for an unusual period, shows an unexpected problem or indicates that assistance is required, the customer should contact 4SRC with their order number and tracking number so that the shipment can be reviewed.

12. Delivery Addresses

Customers must provide a complete and accurate:

• Recipient name
• Delivery address
• Postcode or ZIP code
• Telephone number
• Email address
• Company name, where applicable
• Tax or identification number where required by the destination country

4SRC is not responsible for delays or additional costs caused by incorrect, incomplete or outdated delivery information supplied by the customer.

If a parcel is returned or requires redelivery because of an incorrect address, an unavailable recipient or failure to collect the shipment, the customer may be required to pay the additional delivery costs before the order is sent again.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed once an order has been dispatched.

13. Local Collection and Customer-Arranged Couriers

13.1 Collection from 4SRC

Customers collecting an order from 4SRC may select the available collection option during checkout.

Full payment must be received and cleared before the order can be released.

Once the order has been prepared, inspected and made ready, 4SRC will update the order status. The customer will then receive a “Ready for collection” notification by email.

Customers must not travel to collect an order until:

• The “Ready for collection” notification has been received; and
• A collection date and time have been agreed with 4SRC.

Collection will normally be arranged during our usual operating hours. Where reasonably possible, 4SRC may accommodate an earlier, later or out-of-hours collection by prior agreement. Out-of-hours collection is offered at our discretion and cannot be guaranteed.

The person collecting the order may be required to provide:

• The order number or order confirmation;
• The purchaser’s full name;
• Suitable identification; and
• Written authorisation where somebody is collecting on behalf of the purchaser.

An order will not be released where 4SRC cannot reasonably verify the identity or authority of the person collecting it.

13.2 Collection by a Customer-Appointed Courier

Customers, including customers based outside the United Kingdom, may arrange for their own courier, freight forwarder or transport company to collect an order from 4SRC, subject to prior written agreement.

The customer is responsible for:

• Booking and paying the appointed carrier;
• Selecting a service suitable for the type, size and value of the goods;
• Arranging adequate transit insurance;
• Providing all required shipping labels and collection documents;
• Providing accurate customs and export instructions;
• Ensuring that the carrier accepts the dimensions and weight of the consignment; and
• Ensuring that the carrier arrives at the agreed collection address and time.

Once the order has been packed or prepared for collection, 4SRC will provide the available package dimensions and weight so that the customer can arrange the appropriate transport service.

The customer must not book or send a courier until 4SRC has confirmed that the order is ready and has provided the relevant package information.

13.3 Inspection, Packing and Collection Records

Before packing, 4SRC will inspect the goods and create photographs and video recordings showing their condition.

These photographs and videos will be provided to the customer for review and confirmation before the goods are finally packed and released for collection.

After packing, 4SRC will create further photographic or video records showing:

• The packaging and protective materials used;
• The external condition of each carton, crate or package;
• The number of packages included in the consignment;
• The shipping labels and package identification;
• Any visible security seals or protective packaging; and
• The overall condition of the consignment before collection.

When the consignment is collected, 4SRC will also record the available collection details, including:

• The name of the courier, freight forwarder or transport company;
• The collection or consignment reference;
• The date and time of collection;
• The condition of the packages at the time of handover; and
• Any collection receipt or other available evidence confirming handover.

The customer will be provided with the relevant photographs, videos and collection records.

These records are created to confirm the condition of the goods and packaging before handover. They are also intended to provide the customer with supporting evidence if loss, damage, mishandling or another problem occurs while the goods are in the custody of the customer’s appointed courier, freight forwarder or transport company.

If a transit claim is required, the customer must make and manage the claim directly with their appointed carrier or transport insurer. 4SRC will not submit, negotiate or manage the claim on the customer’s behalf.

Where reasonably required, 4SRC will provide the customer with the available photographs, videos, collection records and other supporting evidence in our possession. Our involvement will be limited to supplying this evidence, and responsibility for pursuing and resolving the claim remains entirely with the customer and their appointed carrier or insurer.

These records do not replace appropriate transit insurance, which remains the customer’s responsibility when arranging their own collection or transportation service.

13.4 Responsibility Following Collection

Where a customer independently appoints a courier, freight forwarder or other carrier that has not been selected or contracted by 4SRC, responsibility for the transportation service rests with the customer.

To the extent permitted by applicable law, the risk of accidental loss or damage passes to the customer when the goods are physically handed over to:

• The customer;
• A person authorised by the customer; or
• A carrier independently appointed by the customer.

After documented handover, any claim concerning loss, theft, delay, mishandling or transit damage must normally be made by the customer directly against their appointed carrier or transport insurer.

4SRC will, where reasonably possible, provide available photographs, collection records and supporting information to assist with a legitimate carrier or insurance claim. However, 4SRC is not responsible for the conduct, performance or handling of a carrier independently selected by the customer.

Nothing in this section excludes responsibility for the condition of the goods before handover or limits any statutory rights or liabilities that cannot lawfully be excluded.

13.5 Overseas Customers Collecting from the United Kingdom

Collection by an overseas customer, or collection by a courier appointed by an overseas customer, does not automatically make a sale exempt from UK VAT.

A transaction may only be treated as a zero-rated indirect export where:

• The customer and transaction satisfy the applicable HMRC requirements;
• The goods are exported from the United Kingdom within the applicable time limit;
• 4SRC receives and retains satisfactory official or commercial evidence of export; and
• All other conditions required by HMRC are met.

Before collection, the customer must provide any proposed export arrangements and documents requested by 4SRC. After export, the customer must provide the final evidence showing that the goods have physically left the United Kingdom.

Depending on the circumstances, the evidence requested may include:

• Export customs declarations;
• Movement Reference Numbers or equivalent customs references;
• Air waybills, bills of lading or carrier consignment records;
• Collection and delivery records;
• Proof of departure from the United Kingdom;
• Evidence of the final overseas destination;
• Details of the overseas customer and consignee; and
• Documents clearly linking the exported goods to the relevant 4SRC invoice or order.

4SRC has the right to determine whether the documents supplied are sufficient for UK VAT purposes. A customer’s statement, intention or promise that the goods will be exported is not, by itself, acceptable evidence of export.

Our documentary requirements have been established with reference to professional accounting review and HMRC record-keeping requirements.

13.6 VAT Where Export Evidence Is Unavailable

Where acceptable export evidence is unavailable, incomplete, inconsistent or not provided within the applicable HMRC time limit, 4SRC must charge and account for UK VAT.

4SRC may require the full VAT-inclusive amount to be paid before releasing goods for customer collection or collection by a customer-appointed carrier. This protects both 4SRC and the customer while the export evidence remains outstanding.

Where satisfactory evidence is received later and an adjustment is permitted under HMRC rules, 4SRC may review the transaction and make any appropriate VAT adjustment. No adjustment or refund is guaranteed until the documents have been checked and accepted.

13.7 Delivery to a UK Freight Forwarder

Delivery to, or collection by, a freight forwarder, warehouse, agent or transport company located in the United Kingdom does not automatically qualify the transaction for zero-rated export treatment.

Unless 4SRC is satisfied that all relevant HMRC conditions will be met and that adequate export evidence will be supplied, UK VAT will be charged.

Where a customer instructs 4SRC to deliver goods to a UK freight-forwarding address, the customer is responsible for:

• Confirming the forwarding company’s export procedure;
• Obtaining the necessary export and customs evidence;
• Understanding any VAT arrangements offered by the forwarding company; and
• Pursuing any recovery or reimbursement available through the forwarding company or the customer’s own tax arrangements.

4SRC cannot advise the customer on whether VAT can be recovered through a freight forwarder and cannot guarantee that any VAT recovery will be available.

The use of a UK freight forwarder does not transfer responsibility to 4SRC for the onward shipment, export clearance, import clearance, local VAT, customs duty or other destination-country charges.

14. Failed Delivery, Refused Delivery and Returned Shipments

14.1 Customer and Recipient Responsibilities

The customer is responsible for ensuring that all delivery information supplied to 4SRC is complete and accurate, including:

• The recipient’s full name;
• The complete delivery address;
• The correct postcode;
• A working telephone number and email address;
• Any company, building, access or delivery instructions;
• Any information required by the carrier; and
• Any identification, customs or import information required from the recipient.

For international shipments, the customer and recipient are also responsible for responding promptly to the carrier and customs authorities, completing any importer or customs formalities and paying all applicable import VAT, customs duty, handling charges and other destination-country fees.

14.2 Customer-Caused Delivery Failure

A delivery failure may be treated as customer-caused where it results from circumstances including:

• The recipient being unavailable during delivery attempts;
• The recipient failing to rearrange delivery or collect the shipment;
• The recipient refusing delivery without a legally valid reason;
• An incorrect, incomplete or inaccessible delivery address;
• Incorrect or unavailable contact information;
• The recipient failing to respond to the carrier, customs authority or 4SRC;
• The recipient failing to provide identification, importer information or documents required from them;
• The recipient failing or refusing to pay applicable import VAT, customs duty or other destination-country charges;
• The recipient failing to complete customs clearance;
• The recipient or customer instructing the carrier to return the shipment;
• A freight forwarder, warehouse, agent or other address nominated by the customer refusing or failing to accept the shipment; or
• Any other act or omission by the customer or recipient that prevents successful delivery.

The customer must contact 4SRC and the carrier immediately if they become aware of any problem that may prevent delivery.

14.3 Original Delivery Charges

Where a shipment has already been dispatched, the original outbound delivery service has already been purchased and used.

Where delivery fails for a reason caused by the customer or recipient, the original outbound delivery charge will not be refundable, except where applicable consumer law expressly requires otherwise.

Any premium, express, priority, special-handling or other enhanced delivery charge will not be refundable where the delivery service has already been provided by the carrier, unless the failure was caused by 4SRC or the carrier appointed by 4SRC.

14.4 Return-to-Sender Costs

If a shipment is returned to 4SRC because of a customer-caused delivery failure, the customer will be responsible for the actual and reasonable costs directly arising from the return.

These costs may include:

• The carrier’s return transportation charge;
• Return-to-sender surcharges;
• Additional fuel, remote-area or oversized-package surcharges;
• Storage or warehouse charges;
• Customs clearance and brokerage charges;
• Carrier administration or handling charges;
• Re-import and customs-processing charges;
• Non-recoverable import VAT, customs duty or other taxes charged when the goods return to the United Kingdom;
• Inspection and repacking costs where the returned packaging has been opened, damaged or is no longer suitable for shipment; and
• Any other documented third-party charge directly resulting from the failed delivery and return.

4SRC will only seek to recover costs that have actually been incurred and that are reasonable in the circumstances. Where requested, available carrier invoices or supporting calculations may be provided to explain the amount charged.

14.5 Refunds Following a Returned Shipment

The return of a shipment to 4SRC does not automatically cancel the order or automatically entitle the customer to a refund.

Any entitlement to cancel or receive a refund will be determined in accordance with:

• The type and condition of the product;
• Whether the product was standard, personalised, modified, specially ordered or custom-made;
• The reason for the failed delivery;
• The applicable returns provisions in this policy; and
• The customer’s statutory rights.

Where a refund is due, 4SRC may, to the extent permitted by law, deduct the actual and reasonable costs directly resulting from the customer-caused delivery failure, including the return costs described in Section 14.4.

A refund will not normally be calculated or processed until:

• The goods have been physically returned to 4SRC;
• All return charges and customs procedures have been completed;
• The goods and packaging have been inspected; and
• The final return costs charged by the carrier and any relevant authorities are known.

If the recoverable costs exceed the amount otherwise refundable, the customer will remain responsible for paying the outstanding balance.

14.6 Redelivery

If the customer asks 4SRC to dispatch the order again after it has been returned, redelivery will only be arranged after:

• All outstanding outbound, return, customs, storage and related charges have been paid;
• The customer has supplied complete and corrected delivery information;
• Any outstanding customs or importer requirements have been resolved; and
• The new delivery charge has been paid in full.

A new shipping quotation may be required. The original delivery rate cannot be guaranteed for redelivery.

4SRC may also require confirmation that the recipient will be available and able to complete all required import and delivery procedures before the order is dispatched again.

14.7 Circumstances Not Caused by the Customer

The customer will not be charged for return costs resulting solely from:

• An error made by 4SRC;
• 4SRC dispatching the wrong goods;
• Goods being faulty or not as described where the customer has a valid statutory right to reject them;
• 4SRC failing to provide documents that 4SRC was legally or contractually required to provide; or
• A delivery failure caused solely by a carrier appointed by 4SRC, where the customer and recipient have complied with all reasonable delivery and customs requirements.

Nothing in this section excludes or restricts any statutory consumer right that cannot lawfully be excluded or restricted.

DAMAGED, MISSING OR INCORRECT GOODS

15. Inspection, Reporting and Available Remedies

15.1 Scope of This Section

This section applies where goods received from 4SRC are:

• Damaged before or during delivery;
• Missing from the shipment;
• Missing parts, fittings, accessories or components;
• Supplied in an incorrect quantity;
• Different from the product ordered;
• The wrong model, version, colour, finish or specification; or
• Otherwise incorrectly supplied by 4SRC.

The transit-damage provisions in this section apply where 4SRC selected and contracted the courier or delivery service.

Where the customer independently appoints their own courier, freight forwarder or transport company, responsibility for transportation and carrier claims will be handled in accordance with Section 13.

15.2 Inspection Before Signing for Delivery

The recipient should inspect the external condition of every carton, crate or package before signing for delivery.

Particular attention should be given to:

• Crushed, torn, punctured or wet packaging;
• Opened, broken or missing seals;
• Damaged corners or edges;
• Forklift, impact or drop marks;
• Missing straps, tape or protective materials;
• Repacked or re-taped areas; and
• Any visible distortion of the carton or crate.

If visible damage is present, the recipient should:

• Photograph or record the package before it is moved or opened;
• Ask the driver to record the damage on the delivery record;
• Use wording such as “packaging damaged” or “contents unchecked due to packaging damage”; and
• Contact 4SRC as soon as possible.

The recipient should not sign a delivery record confirming that the shipment was received in good condition if visible damage is present.

15.3 Opening or Refusing a Visibly Damaged Shipment

Where the external packaging is seriously damaged, the recipient should ask to inspect the contents while the driver is present, where the carrier permits this.

If the contents are found to be damaged, the recipient should:

• Photograph and record the damage immediately;
• Ask the driver to record the damage;
• Refuse the shipment where the carrier permits refusal;
• Ask the carrier to return the shipment to 4SRC; and
• Notify 4SRC immediately.

If the driver does not permit inspection before signing, the recipient should either:

• Refuse delivery where the external damage is sufficiently serious; or
• Sign for the shipment with a clear written note that the packaging is damaged and the contents have not been inspected.

The customer should not arrange an independent return shipment without first contacting 4SRC.

15.4 Inspection After Delivery

All goods should be unpacked and fully inspected as soon as reasonably possible after delivery, even if the product will not be installed immediately.

The customer should check:

• The condition of every product;
• All visible surfaces, corners and edges;
• The rear or underside of the product where accessible;
• The number of products and packages received;
• All fittings, accessories and installation components;
• Product labels, part numbers and identification markings;
• The model, version, colour, finish and specification;
• Left-hand and right-hand components where applicable; and
• Whether all goods correspond with the order confirmation.

For large, fragile, carbon-fibre or high-value products, 4SRC strongly recommends recording a continuous video showing:

• The unopened package;
• The shipping label;
• The external condition of the packaging;
• The opening of the package;
• The internal protective materials;
• All products and components removed from the package; and
• The inspection of the goods.

15.5 Reporting Damaged, Missing or Incorrect Goods

Visible packaging damage should be reported at the time of delivery wherever reasonably possible.

Concealed damage, missing goods, missing components, incorrect quantities or incorrectly supplied products should be reported to 4SRC in writing within 48 hours of delivery.

If the customer is genuinely unable to complete the inspection within 48 hours, they should contact 4SRC within that period and explain the circumstances.

In all cases, customers are strongly requested to report damaged, missing or incorrect goods no later than seven calendar days after delivery.

These reporting periods allow 4SRC sufficient time to:

• Preserve relevant evidence;
• Check our inspection and packing records;
• Investigate the order;
• Locate any item that may not have been dispatched;
• Correct a packing or fulfilment error; and
• Comply with any applicable carrier claim procedure.

These reporting periods do not remove or reduce any statutory consumer right that cannot lawfully be excluded or restricted.

A delay in reporting may make it more difficult to establish the condition and contents of the shipment at the time of delivery.

15.6 Evidence Required

The customer should provide all evidence reasonably available to them, including:

• The 4SRC order number;
• The carrier tracking number;
• The delivery date and time;
• Photographs of every side of the unopened carton, crate or package;
• A photograph showing the shipping label;
• Close-up and wider photographs of any external packaging damage;
• Photographs or video showing the package being opened;
• Photographs of the internal packaging and protective materials;
• Clear photographs and video of any damaged product;
• Photographs of all goods and components received;
• Photographs showing product labels, part numbers or identification markings;
• Details of any product, part or component believed to be missing;
• Details of any product believed to have been supplied incorrectly;
• A written description of the problem;
• Confirmation of anything recorded on the delivery record; and
• Confirmation of whether the shipment was accepted or refused.

Where an item is missing, the customer may be asked to provide photographs showing:

• All goods received;
• All internal packaging;
• The empty shipping carton or crate; and
• Any packing list or documentation included with the shipment.

4SRC may reasonably request additional photographs, videos, measurements, product information or access for inspection where required to verify the report.

15.7 Preservation of Goods and Packaging

The customer must, where reasonably possible, retain:

• Any damaged or incorrectly supplied product;
• The original carton, crate or shipping container;
• All internal packaging and protective materials;
• Shipping labels, straps, seals and tape;
• Any packing list or documentation; and
• Any detached or broken parts.

Damaged or incorrectly supplied goods must not be installed, modified, painted, drilled, cut, repaired, sold, discarded or otherwise altered while the matter is being assessed, unless 4SRC gives written permission.

The customer should make the goods and packaging available for reasonable inspection or collection by 4SRC, FedEx or another appointed representative.

Failure to preserve available evidence or provide reasonable cooperation may affect 4SRC’s ability to establish:

• Whether damage occurred during transportation;
• Whether an item was missing from the original shipment;
• Whether an incorrect product was supplied; or
• Whether the goods were altered or damaged after delivery.

This will not automatically remove any statutory consumer right that cannot lawfully be excluded or restricted.

15.8 Initial Assessment

Once 4SRC receives the customer’s report and the reasonably requested evidence, we will begin an urgent assessment.

4SRC will normally aim to complete the initial assessment within three working days after receiving sufficient evidence.

During this period, 4SRC may:

• Review the photographs and videos;
• Compare them with our pre-dispatch inspection and packing records;
• Check the order confirmation and dispatch records;
• Check product labels, quantities and specifications;
• Contact FedEx or the relevant carrier where transit damage is involved;
• Request further information;
• Arrange an inspection; or
• Arrange collection of damaged or incorrectly supplied goods.

In unusual or complex cases, the assessment may take longer, particularly where a physical inspection, warehouse investigation or additional carrier information is required. 4SRC will keep the customer reasonably informed.

This assessment period is intended to verify the report and prevent fraudulent, duplicate or unsupported claims. It does not make the customer’s legal remedy dependent upon a carrier accepting a claim.

15.9 Available Remedies

Where the available evidence reasonably confirms that goods were damaged, missing or incorrectly supplied, 4SRC will provide an appropriate resolution, subject to the customer’s applicable statutory rights.

Option A — Free Replacement, Correction or Completion of the Order

Depending on the circumstances, 4SRC may:

• Replace a damaged product;
• Supply the correct product;
• Supply a missing product;
• Supply missing parts, fittings, accessories or components;
• Correct the quantity supplied; or
• Complete the order as originally agreed.

The customer will not be charged for:

• The replacement or missing goods;
• Collection or return of damaged or incorrectly supplied goods; or
• Delivery of the replacement, correct or missing goods.

Where the required goods are in stock, 4SRC will arrange dispatch as quickly as reasonably possible.

Where the product is temporarily out of stock, made to order or requires production, 4SRC will provide an estimated supply time. The customer may decide whether to wait for the goods or request another available remedy.

A replacement or corrected order will normally be dispatched after damaged or incorrectly supplied goods have been collected, or after a confirmed collection, inspection, return or disposal arrangement has been established.

Option B — Full or Appropriate Refund

If the customer does not want a replacement or corrected order, they may request a refund where they are legally entitled to reject the affected goods or where 4SRC agrees to accept the rejection.

Where the entire order is rejected because of confirmed damage or a material supply error, the refund will include:

• The full price paid for the rejected goods; and
• The original delivery charge paid to 4SRC.

Where only part of an order is missing or incorrectly supplied and the remaining goods are retained, the appropriate refund will be calculated according to the affected product, component or part of the order and the customer’s applicable statutory rights.

The customer will not be charged for collection or return of damaged or incorrectly supplied goods where the problem was caused by 4SRC or by a carrier appointed by 4SRC.

Refunds will be processed without undue delay and within the applicable legal time limit, normally no later than 14 days after 4SRC agrees that the customer is entitled to the refund.

Option C — Alternative Resolution by Agreement

If the customer would prefer to keep damaged or incorrectly supplied goods rather than return them for a replacement or refund, the customer may ask 4SRC to consider an alternative resolution.

Depending on the circumstances, an agreed resolution may include:

• A partial refund;
• Replacement parts or components;
• A contribution towards an agreed repair;
• A repair arranged by 4SRC;
• A price adjustment where the customer agrees to retain an incorrectly supplied product; or
• Another reasonable solution agreed between 4SRC and the customer.

An alternative resolution is not automatic and must be agreed by both 4SRC and the customer in writing.

Any proposed partial refund, repair contribution, price adjustment or alternative solution will be considered individually, taking into account:

• The nature and extent of the issue;
• The effect on the product’s appearance, fitment, safety and use;
• The available photographs, videos and inspection evidence;
• The reasonable cost of repair;
• The difference between the product ordered and the product supplied;
• The availability of replacement products or components; and
• The customer’s preferred resolution.

The customer must not arrange or carry out any repair, installation, modification or alteration before receiving written agreement from 4SRC.

Where the customer and 4SRC agree that the customer may retain the goods under an alternative resolution, the written agreement will confirm the agreed refund, repair, replacement component, price adjustment or other action.

15.10 Collection, Return or Retention of Goods

Where the customer selects a replacement, corrected order or refund, damaged or incorrectly supplied goods must be made available for reasonable inspection and collection unless 4SRC confirms otherwise in writing.

4SRC may arrange for the goods and packaging to be collected by:

• FedEx;
• Another courier;
• A specialist freight company; or
• A representative appointed by 4SRC.

All reasonable collection costs will be paid by 4SRC where:

• The goods were damaged before or during delivery by a carrier appointed by 4SRC;
• 4SRC supplied the wrong product;
• 4SRC supplied the wrong quantity; or
• The return is required because of another confirmed 4SRC fulfilment error.

If the carrier does not require damaged goods to be collected, 4SRC may:

• Arrange a separate collection;
• Provide return instructions;
• Authorise the customer to retain the goods;
• Require the goods to be rendered unusable; or
• Provide written disposal instructions.

The customer must not assume that damaged or incorrectly supplied goods may be retained, installed, repaired, used, sold or discarded after receiving a replacement or refund.

Permission to retain, repair or dispose of the goods must be provided by 4SRC in writing.

Where destruction or disposal is authorised, 4SRC may reasonably request photographic or video confirmation that the instructions have been followed.

Where an alternative resolution under Option C has been agreed, the customer may retain the goods only in accordance with the written agreement between 4SRC and the customer.

If the customer, without reasonable justification:

• Refuses an agreed collection;
• Prevents inspection or recovery of the goods;
• Disposes of the goods without written authorisation;
• Installs, uses, modifies or repairs the goods before the assessment is completed; or
• Sells or transfers the goods after receiving a replacement or refund,

4SRC reserves the right to take reasonable action to recover any resulting loss, subject to applicable law and the customer’s statutory rights.

15.11 Dealings With the Carrier

Where 4SRC appointed the carrier, 4SRC will communicate and deal directly with the carrier regarding any transit damage, investigation and related carrier claim.

The customer will not normally be required to contact or negotiate with the carrier directly unless 4SRC asks them to assist with an inspection, collection or specific information request.

The customer must provide reasonable cooperation, including:

• Supplying available photographs, videos and information;
• Preserving the goods and packaging where reasonably possible;
• Allowing a reasonable inspection;
• Making the goods available for an agreed collection; and
• Following reasonable written instructions relating to the carrier’s investigation.

The customer should not submit a separate claim to the carrier for the same shipment unless instructed by 4SRC, as the carrier may permit only one claim for each shipment.

4SRC’s dealings with the carrier will be managed separately from the resolution provided to the customer and will not reduce any statutory consumer right that cannot lawfully be restricted.

15.12 Incomplete, Inconsistent or Potentially Fraudulent Reports

Where the information supplied is materially incomplete or inconsistent, 4SRC may request further evidence or arrange an inspection before confirming a replacement, refund or alternative resolution.

4SRC may pause its assessment for the reasonable period required to obtain the missing information. This does not permit 4SRC to delay a valid consumer remedy unnecessarily or beyond any applicable statutory deadline.

A claim may be refused where the evidence reasonably establishes that:

• The damage occurred after delivery;
• The product was damaged during installation, modification, storage or use;
• The customer or another person caused the damage;
• The allegedly missing goods were included in the shipment;
• The goods supplied correspond with the order;
• The claim is false, duplicated or fraudulent; or
• The goods remain in the condition in which they were correctly supplied.

Nothing in this section excludes or restricts any statutory consumer right or any liability that cannot lawfully be excluded or restricted.

16. Delayed or Lost Shipments

16.1 Scope

This section applies where delivery has been arranged by 4SRC. Shipments collected by, or handed over to, a courier appointed by the buyer are governed by Section 13.

16.2 Tracking Delays Do Not Necessarily Mean That a Shipment Is Lost

A shipment will not be treated as lost solely because its tracking information has not been updated for a period of time or because it has passed its estimated delivery date.

International shipments may be delayed for reasons including:

• Customs inspections or physical examination of the parcel
• Customs clearance queues
• Requests for information, identification, tax payment or import documentation from the recipient
• Changes in customs procedures or import regulations
• Flight schedules, routing changes or limited cargo capacity
• Security checks
• Local delivery restrictions
• Carrier operational delays
• Events outside the reasonable control of 4SRC or the carrier

During a customs inspection, a shipment may remain stationary for several days or longer without being lost. Customs authorities may also open and inspect a parcel without requesting further information from either 4SRC or the recipient.

16.3 Reporting a Delayed Shipment

If a shipment has passed its estimated delivery date or the tracking information appears unusual, the customer should contact 4SRC and provide the order number and tracking number.

4SRC will contact FedEx or the relevant carrier, request an investigation and provide the customer with any available updates.

In many cases, the carrier can provide an initial update or confirm the shipment’s status within a few working days. However, customs inspections and investigations controlled by government authorities may take longer, and their timescales cannot be guaranteed by 4SRC.

Where the carrier or customs authority requires information or documentation from the recipient, the customer must respond promptly in order to avoid further delay.

16.4 Confirmed Lost Shipments

A replacement or refund will not be issued merely because tracking has temporarily stopped or a shipment has been delayed. 4SRC must first make reasonable enquiries and verify whether the shipment is delayed, held by customs or genuinely lost.

Once FedEx or the relevant carrier confirms that a shipment arranged by 4SRC has been lost, 4SRC will promptly offer the customer the choice of:

• A replacement shipment at no additional product or delivery cost, subject to product availability and any applicable production lead time; or
• A refund of the amount paid for the lost goods together with the corresponding original delivery charge.

Where replacement stock is available, 4SRC will arrange dispatch as soon as reasonably possible.

Any claim between 4SRC and the carrier will be handled separately by 4SRC and will not require the customer to pursue the carrier directly.

Nothing in this section limits any mandatory statutory rights available to the customer under the laws applicable to the sale.

CANCELLATIONS AND RETURNS

17. Cancelling Before Dispatch

17.1 Cancellation Requests

Customers wishing to cancel an order before dispatch must contact 4SRC as soon as possible.

Where a customer has a statutory right to cancel, the cancellation will take effect in accordance with applicable law when the customer provides a valid cancellation notice. It does not depend upon approval by 4SRC.

Where no statutory cancellation right applies, submitting a cancellation request does not by itself cancel the order. Cancellation is only accepted when confirmed by 4SRC in writing.

This section applies to cancellations resulting from a customer changing their mind. It does not affect any rights arising where goods are faulty, incorrectly supplied or not delivered in accordance with applicable law.

17.2 Standard In-Stock Products

A standard, unmodified and normally stocked product that has not been dispatched can normally be cancelled for a full refund.

Where a consumer has a statutory right to cancel a distance contract for standard goods, 4SRC will honour that right in accordance with the applicable cancellation and refund requirements.

Where an order has already been packed, booked with a carrier or prepared for collection, 4SRC may need to cancel the shipping booking before completing the cancellation.

17.3 Orders That Have Already Been Dispatched

Once an order has been handed to FedEx, Royal Mail, another carrier or a collection service, it can no longer be treated as a cancellation before dispatch.

Any cancellation request made after dispatch will be handled under Section 18 and the other applicable cancellation and returns provisions of this policy.

Customers should not refuse delivery or instruct a carrier to return a shipment without first contacting 4SRC. An unauthorised refusal of delivery may result in return shipping, storage, customs, handling or other charges being deducted or recovered where permitted by applicable law.

Where a consumer exercises a statutory cancellation right, the refund of the original delivery charge and responsibility for return shipping costs will be determined in accordance with Section 18 and applicable law.

17.4 Customised and Personalised Products

For the purpose of this policy, a customised or personalised product means a product made to the customer’s individual specifications or otherwise clearly personalised for that customer.

This may include a product that is:

• Manufactured in a non-standard size, shape, design, specification or configuration requested by the customer
• Produced using a customer-requested non-standard material, weave, colour or finish
• Painted or colour-matched specifically at the customer’s request
• Drilled, cut, trimmed, modified or adapted to the customer’s individual requirements
• Manufactured or altered for a particular vehicle where the customer has requested a non-standard specification
• Subject to customer-specific design, tooling, mould, development or other bespoke work
• Otherwise clearly personalised in a way that makes it unsuitable for normal resale

A product is not automatically treated as customised or personalised merely because:

• It is temporarily out of stock
• It is manufactured after the order is placed
• It is specially procured for the customer
• The customer selects from standard options normally offered by 4SRC
• It is intended for a particular model of vehicle

The legal classification of the product will depend upon its actual specification and the individual work requested by the customer.

17.5 Cancellation of Customised or Personalised Orders

Where goods are genuinely made to the consumer’s specifications or clearly personalised, the general statutory change-of-mind cancellation right may not apply.

Such orders are binding once accepted by 4SRC where the relevant legal exemption applies. This applies whether the customer has paid:

• A deposit
• A part payment
• The full order value
• Separate design, tooling, production, finishing or modification charges

Where no statutory cancellation right applies, 4SRC is not required to accept a customer-requested cancellation merely because the product has not yet been dispatched.

If 4SRC agrees to consider or accept a cancellation, 4SRC may retain or deduct an amount reasonably representing the direct costs, commitments and losses resulting from that cancellation, including:

• Design and development work
• Materials purchased, manufactured or allocated to the order
• Manufacturing and labour costs
• Supplier and production commitments
• Tooling or mould costs
• Painting, finishing, drilling, cutting, trimming or modification work
• Non-recoverable special procurement costs
• Reasonable administration and transaction costs
• Reduction in value or inability to resell the product
• Other direct losses reasonably resulting from the cancellation

4SRC will take reasonable steps to reduce its losses where required by applicable law.

Where the reasonable costs, commitments and losses incurred by 4SRC equal or exceed the deposit, part payment or full payment received, the entire amount paid may be retained.

Where the amount received exceeds those reasonable costs, commitments and losses, any remaining balance will be refunded where required by applicable law.

17.6 Production and Estimated Lead Times

Estimated production, completion and delivery times for customised, personalised, specially procured or made-to-order products are estimates and are not guaranteed dates unless 4SRC has expressly confirmed a fixed and essential deadline in writing.

A change to an estimated production or delivery date does not automatically create a change-of-mind cancellation right.

However, nothing in this section excludes any right to cancel or terminate that arises under mandatory applicable law because of a failure by 4SRC to perform the contract.

17.7 Business Customers

A business customer is a person or organisation purchasing wholly or mainly for purposes connected with its trade, business, craft or profession.

The fact that a product is intended for motorsport, modification or professional installation does not by itself determine whether the buyer is a business customer.

An order placed by a business customer for customised, personalised, specially procured or made-to-order goods is firm and may be cancelled only with the written agreement of 4SRC, except where a mandatory legal right applies.

Where cancellation is accepted, 4SRC may retain deposits, part payments or full payments to the extent reasonably required to cover costs, contractual commitments and losses caused by the cancellation. The entire amount paid may be retained where those costs, commitments and losses equal or exceed that amount.

17.8 Goods Received by the Customer

Where the applicable law excludes the change-of-mind cancellation right for genuinely customised or clearly personalised goods, those goods cannot be returned merely because the customer:

• Changes their mind
• No longer requires the product
• Dislikes a specification that they previously selected or approved
• Decides not to proceed with their vehicle or project

This does not affect the customer’s rights where a product is damaged in transit, incorrectly supplied, faulty or materially different from the specification accepted by 4SRC. Such cases will be handled under Section 15 and any applicable statutory rights.

17.9 Statutory Rights

Nothing in this section excludes, restricts or replaces any mandatory statutory right or remedy that cannot legally be excluded or restricted.

18. UK Consumer Online Cancellation Rights

18.1 Scope

This section applies to an individual acting wholly or mainly outside their trade, business, craft or profession who purchases eligible standard goods from 4SRC under a distance contract, including an order placed through the 4SRC website.

18.2 Cancellation Period

For eligible standard goods, the consumer may exercise the statutory cancellation right at any time after the contract is entered into and before the cancellation period expires.

The cancellation period normally expires 14 days after the day on which the consumer, or a person identified by the consumer other than the carrier, takes physical possession of the goods.

Where multiple goods are ordered together but delivered separately, or where goods consist of multiple lots or pieces delivered on different days, the applicable cancellation period will be determined in accordance with the relevant statutory rules.

18.3 Giving Notice of Cancellation

The consumer must inform 4SRC of the decision to cancel before the cancellation period expires.

The notice must contain a clear statement that the consumer wishes to cancel the contract. The consumer does not need to provide a reason.

A valid statutory cancellation does not require approval by 4SRC. However, 4SRC may request the order number, customer details and other information reasonably required to identify and process the order.

18.4 Returning the Goods

After notifying 4SRC of the cancellation, the consumer must normally return or hand over the goods without undue delay and no later than 14 days after informing 4SRC of the cancellation, unless 4SRC has agreed to collect the goods.

The return must be handled in accordance with the return instructions, condition requirements, cost provisions and other applicable sections of this policy.

18.5 Customised and Personalised Goods

The statutory change-of-mind cancellation right does not normally apply to goods that are genuinely made to the consumer’s individual specifications or are otherwise clearly personalised.

A standard product is not automatically excluded from the statutory cancellation right merely because:

• It is temporarily out of stock
• It is manufactured after the order is placed
• It is specially procured for the customer
• The customer selects from standard options normally offered by 4SRC
• It is intended for a particular vehicle model

Customised and personalised products will be assessed in accordance with Sections 17.4 and 17.5 and the applicable law.

18.6 Other Rights

This statutory cancellation right is separate from the customer’s rights where goods are faulty, damaged, incorrectly supplied or not as described.

Nothing in this section excludes or restricts any mandatory statutory right or remedy that cannot legally be excluded or restricted.

18.7 How to cancel

To exercise your statutory right to cancel, you must inform 4SRC of your decision before the cancellation period expires.

We recommend notifying us by email so that both you and 4SRC have a written record of the cancellation:

Email: info@4src.co.uk

Please include your name, order number and a clear statement confirming that you wish to cancel the order.

You do not have to use any particular wording or provide a reason for cancelling.

Model Cancellation Form

If you prefer, you may use the following model cancellation form. Use of this form is optional.

To: 4SRC Limited
Email: info@4src.co.uk

I hereby give notice that I wish to cancel my contract for the following goods:

Order number:

Goods:

Name:

Address:

Order date / date received:

Date:

Signature (only if sent on paper):

You may send this information by email or by post to:

4SRC Limited
9 Trinity Court
Birchwood
Warrington
WA3 6QT
United Kingdom

19. Voluntary 30-Day Returns for Non-UK Retail Customers

19.1 Scope of the Voluntary Return Period

4SRC voluntarily offers eligible individual retail customers whose delivery address is outside the United Kingdom an extended return-request period of 30 calendar days from the date of delivery.

This voluntary return period applies only to eligible standard products and is separate from any mandatory consumer rights that may apply in the customer’s country.

Where mandatory law in the customer’s country provides greater or different rights, those mandatory rights will take priority.

19.2 Requesting a Voluntary Return

The customer must contact 4SRC within 30 calendar days of delivery and obtain return instructions before sending the goods back.

Unless otherwise agreed in writing, the customer must dispatch the approved return within 14 calendar days after receiving the return instructions.

Sending goods back without first contacting 4SRC does not guarantee that the goods will qualify under this voluntary return policy.

19.3 Condition Requirements

To qualify for a voluntary non-UK change-of-mind return, the product must be:

• Unused
• Uninstalled and not test-fitted to a vehicle
• Unmodified
• Unpainted
• Undrilled, uncut and untrimmed
• Free from scratches, fitting marks, adhesive residue and other damage
• Complete with all components, fixings, accessories and documentation
• Returned with its original labels, seals and protective films intact where applicable
• Returned in its original packaging where reasonably possible
• In a condition suitable for resale as new

Goods that have been installed, used, altered, damaged, copied, scanned, measured for reproduction, moulded from or otherwise used for commercial evaluation or reverse engineering do not qualify under this voluntary return policy where there is reasonable evidence of such activity.

19.4 Products Not Eligible for Voluntary Return

The voluntary return period does not apply to:

• Genuinely customised or personalised products described in Section 17.4
• Products painted, drilled, cut, trimmed or modified at the customer’s request
• Specially procured or non-standard products identified as non-returnable before purchase
• Products that have been installed, used, damaged or materially altered
• Services or work that have already been fully performed
• Products that cannot be resold as new because of the customer’s handling

These exclusions do not remove any mandatory rights relating to faulty, incorrectly supplied or misdescribed goods.

19.5 Return and Delivery Costs

For a voluntary non-UK change-of-mind return:

• The customer is responsible for the return shipping cost
• The customer must use suitable tracked and adequately insured transport
• The original delivery charge, express-service charge and shipping insurance charge are not refundable
• Import VAT, customs duty, brokerage fees and other destination-country charges are not refundable by 4SRC
• Any customs, handling, clearance or return-import charges imposed on 4SRC because of the return may be deducted from the refund where legally permitted

The goods remain the customer’s responsibility until they are safely received by 4SRC, unless 4SRC has arranged and accepted responsibility for the return transport.

19.6 Inspection and Refund

All returned goods will be inspected after arrival.

Where the product satisfies this voluntary return policy, 4SRC will refund the eligible product price using the original payment method.

Where the product does not satisfy the eligibility conditions, 4SRC may refuse the voluntary return or make a reasonable deduction where permitted. The customer will be informed and may be required to arrange collection or pay for the goods to be sent back.

19.7 Faulty or Incorrect Goods

This voluntary change-of-mind policy does not apply where the product is alleged to be faulty, incorrectly described, incorrectly supplied or incompatible because of an error attributable to 4SRC.

Such cases will be handled under Sections 15 and 25 and under any applicable mandatory consumer law.

20. Return Shipping Responsibilities

20.1 UK Statutory Change-of-Mind Returns

Where a UK consumer exercises the statutory online cancellation right, the customer is responsible for the direct cost of returning the goods where 4SRC informed the customer of that responsibility before the contract was made.

The customer must use suitable packaging and a tracked and adequately insured return service appropriate to the value, dimensions and nature of the product.

Where goods cannot normally be returned by post, 4SRC will provide the direct return cost or a reasonable estimate before the contract is made where required by law.

If the legally required return-cost information was not provided before purchase, 4SRC will bear the return cost where applicable law requires it.

Unless 4SRC arranges the return carrier, the customer remains responsible for the goods until they are safely received by 4SRC.

20.2 Voluntary Non-UK Returns

Return-shipping responsibilities for voluntary non-UK change-of-mind returns are governed by Section 19.5.

20.3 Faulty, Incorrect or Misdescribed Goods

Where goods are confirmed to be faulty, incorrectly supplied, misdescribed or incompatible because of an error attributable to 4SRC, 4SRC will arrange or reimburse the reasonable and necessary return cost where required by applicable law.

The customer must contact 4SRC before arranging an expensive, unusual or oversized return shipment. 4SRC is not responsible for unnecessarily expensive transport arranged without prior agreement where a reasonable return method was available.

20.4 Returns Arranged by 4SRC

Where 4SRC provides a prepaid return label or arranges collection:

• No return charge will be deducted for an accepted faulty or incorrect-goods claim
• The reasonable cost may be deducted from a change-of-mind refund where the customer was legally responsible for the return cost and was informed in advance
• The customer must follow the collection and packaging instructions supplied by 4SRC

21. Original Delivery Charges

21.1 UK Statutory Online Cancellation

Where a UK consumer validly exercises the statutory online cancellation right, 4SRC will refund the cost of the least expensive standard delivery method offered for the order.

21.2 Enhanced or Express Delivery

Where the customer selected a more expensive express, timed, weekend or enhanced delivery service, 4SRC is not required to refund the additional amount above the cost of the least expensive standard delivery method, unless applicable law requires otherwise.

21.3 Voluntary Non-UK Change-of-Mind Returns

For a voluntary non-UK change-of-mind return under Section 19, the original delivery, express-service, insurance and associated shipping charges are not refundable, subject to any mandatory law applying in the customer’s country.

21.4 Faulty, Incorrect or Misdescribed Goods

Where goods are rejected because they are faulty, incorrectly supplied, misdescribed or otherwise fail to conform to the contract, applicable original delivery charges will be refunded where required by law.

22. Condition and Handling of Returned Goods

22.1 UK Statutory Change-of-Mind Returns

A UK consumer exercising the statutory online cancellation right may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, broadly in the same way that the customer would reasonably be allowed to examine it in a physical shop.

The statutory cancellation right is not automatically lost merely because the packaging has been opened or because the product can no longer be sold as completely untouched stock.

However, the customer is responsible for any reduction in value caused by handling beyond what was reasonably necessary for inspection.

For automotive parts, handling beyond reasonable inspection may include:

• Installing or test-fitting the product to a vehicle
• Driving or operating the vehicle with the product fitted
• Removing protective films, seals or permanent labels
• Making electrical connections or altering wiring
• Applying adhesive, sealant or bonding material
• Drilling, cutting, trimming, sanding or painting
• Scratching, marking, bending or damaging the product
• Modifying mounting points or components
• Scanning, moulding, copying or measuring the product for reproduction
• Allowing components or accessories to become missing

Where such handling causes an actual reduction in value, 4SRC may make a deduction from the refund equal to the proven reduction in value, where permitted by law.

The deduction will not be an automatic restocking fee. It will be assessed according to the actual condition and value of the returned product.

In an exceptional case where the customer’s handling has rendered the product commercially valueless, the lawful deduction may be substantial and may equal the product price, subject to the evidence and applicable law.

22.2 Voluntary Non-UK Returns

Because the non-UK 30-day return period is voluntarily provided by 4SRC, the strict eligibility conditions in Section 19.3 apply.

4SRC may refuse a voluntary change-of-mind return where the product is no longer unused, uninstalled, complete, undamaged and suitable for resale as new, subject to any mandatory consumer rights applying in the customer’s country.

22.3 Faulty or Incorrect Goods

The resale-condition requirements in Sections 19.3 and 22.2 do not apply where goods are genuinely faulty, incorrectly supplied, misdescribed or incompatible because of an error attributable to 4SRC.

A customer does not automatically lose their rights merely because the product was installed or used where reasonable installation or use was necessary to discover the problem.

This protection does not apply where the problem or damage was caused by incorrect installation, misuse, accident, unauthorised modification, failure to follow instructions or another act attributable to the customer or their installer.

23. Products Excluded from Change-of-Mind Returns

23.1 Customised and Personalised Products

Genuinely customised, personalised or specially altered products described in Section 17.4 are excluded from the general change-of-mind cancellation right where the applicable law permits that exclusion.

The cancellation and payment consequences for those products are explained in Sections 17.5 and 17.6.

23.2 Standard Made-to-Order Products

A product is not automatically treated as customised merely because it is temporarily out of stock or produced after an order is placed.

Where a product is made to a standard specification and is not genuinely personalised for the customer, any applicable statutory cancellation right will continue to apply.

23.3 Faulty or Incorrect Goods

Nothing in this section removes any right relating to goods that are faulty, incorrectly supplied, misdescribed or materially different from the specification accepted by 4SRC.

24. Business Customer Returns

A business customer is a person or organisation purchasing goods wholly or mainly for purposes connected with their trade, business, craft or profession. A genuine business customer does not receive statutory consumer cancellation rights that apply only to consumers.

The fact that a product is intended for motorsport, vehicle modification, resale or professional installation may be relevant to the circumstances of the purchase, but professional installation or motorsport use does not by itself determine whether the buyer is acting as a business customer.

Business customer change-of-mind returns are accepted only where expressly authorised by 4SRC in writing and may be subject to agreed return, inspection, transport and loss-of-value conditions.

Customised, personalised, specially procured and made-to-order business orders are governed by Section 17.7.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.

25. Faulty, Incorrectly Described or Incompatible Goods

25.1 Scope

This section applies where goods are alleged to be:

• Faulty because of an inherent manufacturing or material defect
• Not of satisfactory quality
• Not as described
• Not fit for a particular purpose communicated to and accepted by 4SRC
• Materially different from an agreed specification
• Incompatible because of incorrect compatibility information supplied or confirmed by 4SRC

Goods damaged in transit, missing from a shipment or incorrectly supplied are also subject to the evidence and reporting provisions in Section 15.

25.2 Installed or Used Products

A product is not automatically excluded from a legitimate fault claim merely because it has been installed or used where reasonable installation or use was necessary to discover the fault or incompatibility.

The customer should stop using the product as soon as a possible fault becomes apparent where continued use could cause additional damage or create a safety risk.

25.3 Reporting and Evidence

The customer should contact 4SRC as soon as reasonably possible and provide:

• The order number
• A clear description of the problem
• Photographs and video showing the product and the alleged fault
• Photographs of the vehicle, mounting position or relevant components where compatibility is disputed
• Installation details
• An installer’s report where reasonably necessary
• Any other reasonable information required to assess the claim

4SRC may require the product to be returned for inspection before completing the claim.

A statutory right will not be removed solely because the customer did not report the problem within an arbitrary company reporting period. However, delay, continued use or failure to preserve reasonable evidence may affect the ability to determine the cause of the problem.

4SRC will not unreasonably delay a remedy once sufficient information or inspection results are available.

25.4 UK Consumers Within the First 30 Days

Where a UK consumer establishes that goods fail to conform to the contract and the legal requirements for the short-term right to reject are satisfied, the consumer may reject the goods for a refund within the applicable 30-day period.

Instead of rejecting the goods, the customer may request a replacement. 4SRC may also propose a repair, replacement or mutually agreed partial refund, but an alternative remedy will not be imposed where the customer has a statutory right to reject.

Where a valid rejection or replacement is accepted:

• 4SRC will arrange or bear the reasonable return cost
• A replacement will be sent without an additional delivery charge, where selected and available
• A valid refund will include the product price and applicable standard delivery charges
• The customer will not be charged for the accepted remedy

25.5 Claims After the First 30 Days

Consumer rights may continue after the first 30 days.

Depending on the circumstances and applicable law, repair or replacement may normally be the first remedy. A price reduction or final right to reject may arise where repair or replacement is impossible, disproportionate, unsuccessful or not completed within a reasonable time and without significant inconvenience.

Nothing in this policy represents that all products have only a 30-day warranty.

25.6 Non-UK Customers

For non-UK customers, faulty-goods claims will be assessed under:

• Any mandatory consumer law applying to the transaction
• The product description and agreed specification
• Any applicable written warranty
• The evidence showing the nature and cause of the problem

Where 4SRC accepts responsibility, an appropriate repair, replacement, refund or mutually agreed partial refund will be provided as required by applicable law.

25.7 Problems Not Caused by a Product Fault

4SRC is not responsible for problems caused by:

• Incorrect or negligent installation
• Failure to follow installation or safety instructions
• Ordering for the wrong vehicle, model, year or specification where 4SRC did not provide incorrect compatibility information
• Misuse, abuse, accident or impact damage
• Unauthorised modification
• Drilling, cutting, trimming, painting or electrical alteration not authorised by 4SRC
• Normal wear and tear
• Continued use after a problem became apparent where that continued use caused additional damage
• Work performed by an unsuitable or unqualified installer
• Use outside the stated design, load or operating limits of the product

4SRC may request reasonable evidence or inspection to distinguish an inherent product fault from customer-caused or installation-related damage.

25.8 Returned Faulty Goods

Goods returned under an accepted fault claim do not have to remain suitable for resale as new.

However, the customer must take reasonable care of the goods after discovering the problem and must not deliberately cause further damage, remove components or prevent a reasonable inspection.

Where the customer wishes to retain goods affected by an accepted problem, 4SRC and the customer may agree an appropriate partial refund or another resolution. No such resolution will be imposed without agreement.

25.9 Statutory Rights

Nothing in this section excludes, restricts or replaces any mandatory statutory right or remedy.

26. Installation and Pre-Installation Inspection

Unless installation is expressly included in the order confirmation or invoice, products are supplied on a supply-only basis.

Professional installation is strongly recommended for automotive, electrical, safety-related and structural components. Where the product description or instructions specify that professional installation is required, the customer must use a suitably qualified and experienced installer.

Before painting, drilling, cutting, trimming, bonding, wiring or permanent installation, the customer or installer should check:

• Vehicle model and model year
• Vehicle specification and market
• Left-hand-drive or right-hand-drive application
• Part number and product description
• Product condition
• Supplied components and fixings
• General compatibility
• Initial alignment and fitment without permanent alteration

If anything appears damaged, incorrect, incomplete or incompatible, the customer or installer should stop work and contact 4SRC before proceeding.

Continuing to install, paint, drill, trim, modify or use a product after an apparent problem has been identified may affect the available remedy to the extent that the customer’s actions cause additional loss or damage.

Third-party labour, paintwork, removal, refitting, vehicle recovery, storage and other consequential costs are not automatically reimbursable. Customers should contact 4SRC before incurring such costs wherever reasonably possible.

Nothing in this section excludes liability for a cost or loss for which 4SRC is legally responsible.

27. Refund Processing

27.1 Payment Method

Where a refund is due, it will be made using the same payment method used for the original transaction unless the customer expressly agrees otherwise.

4SRC will not impose a refund-processing fee where prohibited by law.

27.2 UK Statutory Change-of-Mind Refunds

For a valid UK statutory cancellation, 4SRC will process the refund within the applicable legal period.

Where goods are being returned by the customer, 4SRC may withhold the refund until:

• The goods have been received; or
• The customer provides acceptable evidence that the goods have been dispatched,

whichever occurs first, where permitted by law.

The refund will normally be made no later than 14 days after that event.

27.3 Refunds for Rejected Faulty Goods

Where a customer validly rejects faulty or non-conforming goods and is entitled to a refund, the refund will be provided without undue delay and within the applicable legal deadline.

For a UK consumer exercising the short-term right to reject, the refund will normally be issued no later than 14 days after 4SRC agrees that the customer is entitled to the refund.

27.4 Voluntary Returns

For a return accepted solely under the voluntary non-UK 30-day policy, the applicable refund will normally be processed within 14 days after the goods have been:

• Received
• Identified
• Inspected
• Confirmed as satisfying the voluntary return conditions

27.5 Payment-Provider Timescales

Bank, card-provider and payment-platform processing times are outside the control of 4SRC and may affect when the refunded funds appear in the customer’s account after 4SRC has issued the refund.

28. International Taxes and Refunds

4SRC can refund only amounts originally paid directly to 4SRC, subject to this policy and applicable law.

Import VAT, customs duties, tariffs, brokerage charges, clearance fees, storage charges and other amounts paid by the customer to a government authority, courier or third party cannot normally be refunded by 4SRC.

Where a refund or repayment of an import charge may be available, the customer must apply directly to the relevant customs authority, tax authority, courier or customs broker.

Where reasonably available, 4SRC may provide copies of the original commercial invoice or evidence of the return to assist the customer with their own application. 4SRC does not provide local tax advice and does not guarantee that any government authority or third party will approve the repayment.

The customer remains responsible for complying with any procedure and deadline applying to the recovery of import VAT, duty or other destination-country charges.

29. Refund Deductions

29.1 UK Statutory Change-of-Mind Returns

For a valid UK statutory cancellation, a deduction may be made only to the extent permitted by law.

This may include a deduction reflecting a proven reduction in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the goods.

The additional cost of Express, priority, timed or enhanced delivery above the least expensive standard delivery method does not have to be refunded.

Where disclosed before purchase, the customer remains responsible for the direct return cost.

29.2 Voluntary Overseas Returns

For a return accepted solely under the voluntary non-UK 30-day policy, deductions may include:

• Original shipping arranged by 4SRC
• Return shipping arranged by 4SRC at the customer’s request
• Missing parts, accessories, fixings or documentation
• Damage or contamination occurring after delivery
• Damaged or missing packaging where this reduces the product’s value
• Unauthorised modification or use
• Customs, storage, carrier or recovery charges incurred by 4SRC
• Other direct losses resulting from the customer’s handling or return

A voluntary return may be refused where the product no longer satisfies the eligibility requirements in Sections 19.3 and 19.4.

29.3 Faulty, Damaged or Incorrect Goods

No restocking charge, administration fee or change-of-mind deduction will be imposed where goods are validly returned because they are faulty, damaged before delivery, incorrectly supplied or not as described.

This does not prevent 4SRC from refusing a claim or recovering a loss where evidence establishes that the problem was caused by the customer, installer or another person after delivery.

29.4 Calculation of Deductions

Any deduction will be reasonable, connected to the circumstances of the return and made only where permitted by applicable law.

Where reasonably requested, 4SRC will explain the basis of a deduction.

30. Product Information and Compatibility

Customers should read the complete product description and check compatibility before ordering.

Relevant factors may include:

• Vehicle make and model
• Model year
• Market specification
• Left-hand-drive or right-hand-drive configuration
• Existing vehicle modifications
• Part number
• Intended use
• Required supporting components

Where a customer is uncertain, they should contact 4SRC before ordering and provide complete and accurate vehicle information.

4SRC will base any compatibility guidance on the information supplied by the customer and the product information reasonably available at that time.

4SRC is not responsible for incompatibility caused by inaccurate or incomplete information supplied by the customer, undisclosed vehicle modifications or changes made after advice was provided.

Nothing in this section removes responsibility where 4SRC has incorrectly described a product, supplied the wrong product or provided compatibility advice negligently on the basis of accurate information supplied by the customer.

31. Changes to This Policy

4SRC may update this policy to reflect changes in law, taxation, carrier requirements or business procedures.

The version normally applicable to an order will be the version published when the order was placed.

A later policy amendment will not retrospectively remove or reduce a right that had already arisen under the applicable contract or mandatory law.

Where a change is required by law, the mandatory legal requirement will apply from the date on which it takes effect.

32. Governing Law and Jurisdiction

32.1 Consumers

This policy and purchases made from 4SRC are governed by the laws of England and Wales.

However, this choice of law does not remove any mandatory consumer protection available under the law that applies in the consumer’s country of residence.

Nothing in this policy requires a consumer to bring proceedings exclusively in England and Wales where mandatory law permits the consumer to bring a claim in another jurisdiction.

32.2 Business Customers

Unless otherwise agreed by 4SRC in writing, a contract with a business customer is governed by the laws of England and Wales.

Subject to any mandatory law, the courts of England and Wales will have exclusive jurisdiction over disputes arising from a business contract with 4SRC.

33. Contact Details and Overseas Tax Enquiries

For enquiries relating to a 4SRC product, an existing order, shipping arranged by 4SRC, a return or a delivery issue, please contact:

4SRC Limited

9 Trinity Court

Birchwood

Warrington

WA3 6QT

United Kingdom

Email: info@4src.co.uk

WhatsApp: +44 77177 98433

Office: +44 (0)1925 850176

Website: www.4src.co.uk

Please include the order number when contacting 4SRC about an existing order.

Customers must contact 4SRC before returning goods. Goods should not be sent to an alternative address without written return instructions.

Overseas VAT, Import Duty and Customs Charges

4SRC sells the products and shipping services shown on the order confirmation or invoice.

Unless expressly confirmed otherwise in writing, the amount paid to 4SRC does not include the destination country’s:

• Import VAT
• Customs duty
• Tariffs
• Brokerage fees
• Clearance charges
• Storage charges
• Other local taxes or government charges

VAT rates, import-duty rates, customs thresholds and clearance procedures vary between countries and may change without notice.

The amount payable may also depend upon:

• Product classification
• Declared value
• Country of origin
• Delivery terms
• The individual rules applied by the destination country

4SRC is unable to calculate, confirm or provide advice regarding the VAT, import duty or customs charges that may apply in another country.

Before placing an order, international customers must check the applicable charges and import requirements themselves through their local:

• Customs authority
• Tax authority
• Government website
• Courier or customs broker

The buyer is responsible for understanding and paying all VAT, import duty and other charges imposed by the destination country.

Any estimate obtained from a third-party website, courier or customs calculator is for guidance only. 4SRC cannot guarantee that the destination country’s customs authority will apply the same calculation.

Customers should not rely on 4SRC to provide local tax or customs advice. If the buyer is uncertain about the charges or import requirements, they should obtain professional or official advice in their own country before ordering.